One thing I have always had extremely good experience with is Nike+ customer support. I mean, to pay $30 for a Nike+ device and in exchange, receive free, limitless support is a pretty good deal for the consumer. Here’s a typical example of the kind of response I have received from Nike+ customer support. In particular, notice how the tone is sympathetic yet positive/encouraging, it really adds to the motivational experience associated with Nike+:

Hey Scott,

Thanks for providing your information. I was able to take a look into your account and see that your data only appears for the month of January. I’m sorry this is happening to your account, how frustrating!

Rest assured, I have forwarded the information on to our IT team who will better be able to assist you and can get this up and running for. They are working on it and will be in touch with you soon!

Any other questions or concerns, don’t hesitate to e-mail me back and I will be happy to help!

Thanks for being apart of the Nike Running Community!

Regards,

Tara
Nike+/Nike Running

In a different response for a separate issue, specialist Ryan offered:

“Please call 1-800-379-6453. We are available seven days a week 7:00 am to 3:50 pm Pacific Standard Time.

Don’t worry, We will get your account sorted out.”

I love the final line of assurance, “Don’t worry, We will get your account sorted out.” — what a brilliant way to communicate and demonstrate assurance with the customer. So for anyone out there who has a problem with their Nike+ device or any strange issues with their data, Nike+ support can be e-mailed at nikeplus@nike.com and contacted by phone on 1-800-379-6453.